Social Media Marketing is very strange. The game is engagement. In traditional marketing, you create a detailed and managed plan, you pull the trigger, and then you review the results. Social media is like taking traditional media and turning it inside out. In order to be successful you have have to plan, review, and modify as you run your campaign. The exciting part of Social Media Marketing is that you learn a lot. The humbling part about social media is that you learn from the many mistakes you make.
Here are some mistakes I’ve made and lessons I’ve learned.
1) Just signing up like a crazy man to every social media site I can think of. At first I thought this was a good idea, be diverse. But the reality is, if it’s not a useful channel for the content that I am going to generate, then I’m better off with nothing at all. However, I will advocate that if you are trying to uphold a “brand” it’s probably better to claim a specific handle and username to keep just to avoid others from using your name. The lesson: Know your audience and where to reach them. the point of having social media channels is to reach an audience with content that is valued. If your audience isn’t using Tumblr or you don’t have valuable content for a Tumblr audience, it’s probably not worth the effort to “fake it.”
2) Machine Gunning. At least that is what I’m calling it. If the phrase isn’t enough, I’m sure you are at some level familiar with what I am talking about. I am guilty of blasting links, content, commentary, whatever I can think of on the web. If I could simply plug my A.D.D. though process straight to Twitter and Facebook it would make all this so much easier! The problem here is that (often) I don’t have anything of value to say. The best way to get ignored is not by staying quite it’s by saying too much of what is not important. And, like the boy who cried wolf, if you get pegged as “white noise” the content you have that is valuable will be lost among your audience. The lesson: Listen. Social Media is a way to have a conversation. As the old cliche goes, “the good Lord gave you two ears and one mouth so you’d listen twice as much.” In the world of social media you need to be listening and evaluating how your audience is having a conversation with you.
3) Creating the wrong persona. In the marketing world, building personas is the norm. We look at trends and use conjoint analysis to determine the “kinds” of people we are trying to target. To get a better understanding of these target audiences, we create personas. Literally they are fake people, named “Tim,” or “Jake,” or “Chirstina.” They have eye color, style preferences, and likes and dislikes. We want to appeal to these personas. The wrong approach is to use social media to speak or interact in a voice that isn’t true to who you are. If I’m not the sports expert that John Clayton is, or the funny man that Patton Oswalt is, or have the sarcasm of Steven Colbert, then I shouldn’t pretend to be them. The personas you are appealing to should genuinely like who you actually are and find value in what you have to offer. Even with a deferred form of communicating like Twitter or Facebook, people can see right through you if you aren’t being genuine. The lesson: Be yourself all the time. Representing natural self will illuminate people to who you really are. Instead of you conforming for your audience, the opposite will happen. Your audience will begin to know and respect what you have to offer and approach you in a way that provides value to them.
I”m still going to keep at it and hopefully I’ll be learning more and mistaking less.





