After 2 weeks- What I’ve learned about Social Media Marketing

Social Media Marketing is very strange. The game is engagement. In traditional marketing, you create a detailed and managed plan, you pull the trigger, and then you review the results. Social media is like taking traditional media and turning it inside out. In order to be successful you have have to plan, review, and modify as you run your campaign. The exciting part of Social Media Marketing is that you learn a lot. The humbling part about social media is that you learn from the many mistakes you make.

Here are some mistakes I’ve made and lessons I’ve learned.

1) Just signing up like a crazy man to every social media site I can think of. At first I thought this was a good idea, be diverse. But the reality is, if it’s not a useful channel for the content that I am going to generate, then I’m better off with nothing at all. However, I will advocate that if you are trying to uphold a “brand” it’s probably better to claim a specific handle and username to keep just to avoid others from using your name. The lesson: Know your audience and where to reach them. the point of having social media channels is to reach an audience with content that is valued. If your audience isn’t using Tumblr or you don’t have valuable content for a Tumblr audience, it’s probably not worth the effort to “fake it.”

2) Machine Gunning. At least that is what I’m calling it. If the phrase isn’t enough, I’m sure you are at some level familiar with what I am talking about. I am guilty of blasting links, content, commentary, whatever I can think of on the web. If I could simply plug my A.D.D. though process straight to Twitter and Facebook it would make all this so much easier! The problem here is that (often) I don’t have anything of value to say. The best way to get ignored is not by staying quite it’s by saying too much of what is not important. And, like the boy who cried wolf, if you get pegged as “white noise” the content you have that is valuable will be lost among your audience. The lesson: Listen. Social Media is a way to have a conversation. As the old cliche goes, “the good Lord gave you two ears and one mouth so you’d listen twice as much.” In the world of social media you need to be listening and evaluating how your audience is having a conversation with you.

3) Creating the wrong persona. In the marketing world, building personas is the norm. We look at trends and use conjoint analysis to determine the “kinds” of people we are trying to target. To get a better understanding of these target audiences, we create personas. Literally they are fake people, named “Tim,” or “Jake,” or “Chirstina.” They have eye color, style preferences, and likes and dislikes. We want to appeal to these personas. The wrong approach is to use social media to speak or interact in a voice that isn’t true to who you are. If I’m not the sports expert that John Clayton is, or the funny man that Patton Oswalt is, or have the sarcasm of Steven Colbert, then I shouldn’t pretend to be them. The personas you are appealing to should genuinely like who you actually are and find value in what you have to offer. Even with a deferred form of communicating like Twitter or Facebook, people can see right through you if you aren’t being genuine. The lesson: Be yourself all the time. Representing natural self will illuminate people to who you really are. Instead of you conforming for your audience, the opposite will happen. Your audience will begin to know and respect what you have to offer and approach you in a way that provides value to them.

I”m still going to keep at it and hopefully I’ll be learning more and mistaking less.

How to Be Annoying on the Web and Social Media Theater

This content was inspired by a classmate who posted something to Facebook that wasn’t annoying.

How to get more likes on Facebook

Before you finish reading this post, I recommend reading the comic above.

The message is extremely intuitive, if your entire goal online is to get “likes” or more ambiguously, “generate social influence,” you’ll fail miserably. Or worse, you’ll need to create terrible music videos on youtube and risk both your online and offline respectability.

“If social media content is created and nobody sees it…”

What’s not as intuitive about social media is that while you need content that “doesn’t suck” you also need some audience from which to spread it. The old adage, “if a tree falls in the woods…” applies here. For the aspiring social influencer, if nobody sees your content then the answer to the riddle is “Yes”–it might as well have never existed. Social media, like a live play, requires audience.

The currency of audience…

The quickest way to make a million dollars, is start with 100 million dollars. Instinctively, if you have a pre-existing audience, your social media content will have more leverage. So, if you don’t have a 100 million dollar audience, let’s use the analogy of a live play and walk through how you can get audience.

In order to put on a live play, you need four critical components.
1) You need a stage (platform)
2) You need actors
3) You need a script (content)
4) You need an audience

At a bare minimum, you need these pieces in order to create something that has value. The costumes, lighting, music, is all fluff– or rather, improvements to the “content” component.

In the context of both social media and live theater, the four elements: platform, actors, content, audience are all inter-related. For example, to make the most out of your “space” you need to pick content that works well in that space. For the best delivery of your content, you need have the right “actors.” etc.

So, where should you start? In social media people often start with “audience.” (Like my page, like my campaign, like my project!!). This is wrong. And it’s annoying. Don’t promise people you’ll have something of value for them, instead work on creating something of value.

Let’s reshuffle the components of our performance in the order of social media importance.

1) Content
2) Actors
3) Platform
4) Audience

If you build it they will come…

Before I digress, please note that I’m not saying “Just throw your content over the fences and people will find it.” In fact a better way to look at these components is as an equations:

Content + Actors + Platform = Audience

Therefore, the only way to maximize your social media campaigning is to grow (or improve) your content, your actors, and your platform use.

Maximizing your social media campaign involves maximizing the individual components (content, actors, platform) in ways that don’t diminish another component.

Let’s say you created the best live play the world has ever seen and everyone who is anyone has heard raving reviews. Your still only going to get 100 audience members a night if your space only holds 100 people. Conversely, you could have the best script in the world and if you put bad actors on the stage people aren’t going to like it (think back to your high school Shakespeare performances).

The lesson here is that improvements to, say, your content should also create improvements to your use of actors and your use of platform. Social media is not a zero sum game.

Social media is often a one man show

You might be wondering why I’ve included “actors” as a component or resource of social media. Most campaigns involve one person writing or creating content and publishing it to facebook, twitter, or blogs. Quite simply, this is just a one person show.

Outside of my work I volunteer with a “fringe” (that’s an artistic way of saying low-budget) theater company. This “fringe” company performs new plays written by recent college graduates, casts non-professional actors, and performs in a basement theater. It’s a great experience. Now, one of the problems with this company (and most “fringe” theaters) is that they need to market shows that nobody has ever heard of, written by someone they’ve never heard of, to be performed in a space that very few people have ever heard of. Getting audience is tough. There is, however, one tried and true way getting audience. Don’t create a one-man show! Cast a show with as many actors as you can (without diminishing your content or use of platform). Actors are proud of their work. And most of them have friends who are also proud of their actor-friend’s work. It’s not a coincidence that when the “fringe” company performs a show with 15+ actors, every show is sold out but when they put on a show with 5 (or less) actors the performances have a half-empty audience.

To say it more firmly, if your doing a social media campaign for a project (or company) nobody has ever heard of, and you aren’t a crazy famous celebrity, then create a campaign with a huge cast of characters. Get lots of people with passion to help you create and give life to your content because they will be proud of it and their friends (audience) will be proud of it too.

All the worlds a stage…

So finally, if you made it this far in the post, please leave a comment letting me know how much you “liked” it.

Around the interweb

I’m not as smart as I like to think I am. When I think I’m smart, it’s usually because I read something that was insightful or brilliant. Here are some links to articles or content that I’ve read recently.

Just for fun

Business and Economics
Sports

 

Let’s get some Klout

Getting the search engines to rank my content is going to take some time. This post is about evaluating the short term, which is Klout.

What is Klout?

Klout is an online measurer tool that measures how influential you are within various social media channels. It’s hardly an innovative idea as there are other top players like Kerd and Peer Index. What allows Klout to have more, well, clout over the other social measurement tools is that it’s scoring algorithm is extremely complex and extremely good. Mike Stiles has a good article about Klout’s clout.

On my quest, I’m using Klout to create incremental goals. Trying to get all the top searches on Google and Bing is a daunting task. So instead of trying to eat the elephant whole, Klout allows me to take one bite at a time. Once you connect your Facebook, twitter, tmblr, and other social channels to Klout, you’ll instantly get an idea of your influence and a way to rank yourself against influential people in your life. For what it’s worth, I’m friends with a popular sports blogger in the Northwest and his Klout score is roughly 13 points higher than mine. I just picked another fight.

Day 2: How to get armed for battle

I’m on my second day of my attempt to win my name. I’m still doing OK on google, but I got to get rid of the Marketing Student on Twitter and the 5th grader football highlights. Thankfully, we got no Florida convicts showing up on google.

I’ll take a few sentences to give you some background about me and my situation.

I work full time as a Business Intelligence Consultant. So, in addition to using this blog to chornicle my quest to win my name, I’ll also be developing content for Business Intelligence (nerd alert). I’m also addicted to sports analysis, specifically about the Seattle Mariners and Seattle Seahawks– so you’ll see content about those topics as well. Lastly, in addition to working full time, I’m an MBA student at the University of Washington. In fact, the genesis of this project to win my name came from a lecture from my Social Media Marketing class.

The bottom line is that two things are getting in my way of being laser focused on my quest to win my name.

  1. I’m extremely busy. Did you catch the part where I work full time and go to school full time?
  2. I’m constantly distracted but other stuff on the internet, like sports. Go Mariners!

So, how does a busy professional/student with a slight case of ADD get armed to win their name on the internet? I’m glad you asked.

Name Check. The first thing you need to do is head to www.namechk.com. Why? In order to win your name you are going to want content with your name on sites that are super popular. When you search for names, the sites that are really popular are social media sites. On social media sites, users generally have a “user name.” The name check resource will do two things.

  1. You can type in a user name and check it across a lot (a lot) of sites.
  2. You get a free link list of all the sites you need to sign up too!

Point 2 is really important. There are a lot of social media sites out there, and even the most savvy tech person is going to have trouble knowing all the options that are out there. Here is what I found.

To give you some background. I jumped early on Facebook and have my URL set to /justinemerick. I was also lucky enough to grab that URL on LinkedIn as well.

Yesterday, I took the time to set up a Twitter account (check out the twitta role on the side bar, WOOT!) Please feel free to follow me @EmerickJustin. I should note, the Justin Emerick’s of the world have been more active on Twitter than I was, as a result, every combination of justin _(underscore) and emerick were take except EmerickJustin. I settled. I may have lost that battle but the war isn’t over.

For the upcoming days, here are my tasks.

  • Use Namechk to sign up for other sites that are a good fit for me (stuff I’ll actually use).
  • Using this blog, create links to my other social sites.
  • Get as many people as I can to follow me on Twitter (I really just want the bragging rights).

If you have any suggestions, please let me know.

OK interweb, this means war

I just dropped $96.00 to buy this domain. Today marks the first day of my war on the internet to win my name. The goal: All searches for “Justin Emerick” on google and bing to point to content created and owned by me.

The Bing Search

On Bing, I have the top result (my facebook page). However, I also have a Florida convict bearing my name and guy on MySpace who looks absolutely hopeless. All in all, I have 10% of the Bing front page results. Nowhere to go but up.

On Google

I’m doing a lot better. I use google for email and have accounts with google+, so this gives me half the real estate on page 1. I’ve also got child’s youtube football highlights, sorry mom and dad, I’m taking your kid out!

The war is on. I’ll be using the blog to document my progress, actions taken, and lessons learned.